Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
* BUSINESS HOURS: Mon - Fri (Australian EST). Please note that I do most of my work at night after my little girl goes to bed, which means you will more than likely receive your proof after 7pm(AEST).
* LEAD TIME (INVITATIONS): You will receive your proof within 1-2 business days. Your final files will be emailed to you 24 hours after proof approval.
* LEAD TIME (FOR PRINTED PRODUCTS): Shipping is usually within 48 hours. I will contact you if there is a delay for any reason.
If you would like your invitation or announcement quicker, please let me know and I will try my best!
Sorry but no. You will receive however a print ready pdf and jpeg file. I do all the editing and adjustments for you! Sorry but I do not sell the editable files of any of my designs.
Basically anything that will take me longer than my usual design time to complete. Heres a list of a few of the changes that may cost extra - font changes, layout changes, colour changes and certain wording changes (in headings).
It is very important to me that you are happy with the final product so I will happily make the changes you have requested but please keep in mind that they quite often take longer than what you would initially think. For example, if one element changes in the design, it could mean that I need to readjust the spacing and sizing of the whole design to keep it looking great.
If you are wanting me to make any change to the design, please contact me prior to purchase so that I can quote accordingly.
Yes! Absolutely feel free to change the wording to say whatever you would like. Changes to headings, may cost a little extra.
There are a few reasons I don't provide mockups or proof before payment. The main reason however is that the money I charge for my invitations and announcements covers the time it takes for me to adjust the design to suit your needs. I can't afford to invest this valuable time in a job that I may not get paid for. Most jobs aren't just a matter of a quick cut and paste. For the invitation to look natural with your information in it, things need to be re-adjusted and re-scaled.
Sorry but at this time I am not taking on any custom orders. Please feel free to contact me if you have any questions.